Privacy Policy

1. Information We Collect

When you create an account or use Readitics we may collect the following categories of information:

• Account information — name, email address, phone number, and credentials you provide during registration.
• Message data — the content and metadata of messages processed through the platform in order to deliver the services you configure.
• Usage data — pages visited, features used, device type, browser, IP address, and similar analytics data collected automatically.
• Payment information — billing details collected by our third-party payment processor; we do not store full payment card numbers.

2. How We Use Your Information

• To provide, operate, and maintain the Readitics platform and services.
• To process and route messages on your behalf through the integrations you configure.
• To communicate with you about your account, updates, and support requests.
• To detect and prevent fraud, abuse, and security incidents.
• To improve our services through aggregated, anonymized analytics.
• To comply with legal obligations.

3. Message Processing

Readitics processes the messages that flow through your configured bots and integrations. Message content may be temporarily stored in transit and in logs to ensure reliable delivery. We do not sell message content to third parties. Access to message data is limited to what is necessary to operate the service and comply with applicable law.

4. Sharing of Information

We may share your information with trusted third parties only in the following circumstances:

• Service providers — hosting, analytics, payment processing, and customer support tools that help us operate the platform.
• Legal requirements — when required by law, regulation, or valid legal process.
• Business transfers — in connection with a merger, acquisition, or sale of assets, with notice to affected users.

5. Data Retention

We retain your personal information for as long as your account is active or as needed to provide services. When you delete your account, we will remove or anonymize your data within a reasonable period, except where retention is required by law.

6. Security

We use industry-standard technical and organizational measures to protect your data, including encryption in transit and at rest. However, no method of electronic transmission or storage is 100 % secure, and we cannot guarantee absolute security.

7. Your Rights

Depending on your jurisdiction you may have the right to access, correct, delete, or export your personal data. To exercise any of these rights, please contact us through our contact page.

8. Cookies

Readitics uses cookies and similar technologies to maintain sessions, remember preferences, and gather usage analytics. You can manage cookie preferences through your browser settings, though some features may not function properly if cookies are disabled.

9. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of material changes by posting the new policy on this page and updating the “Last updated” date above. Your continued use of the service after changes are posted constitutes acceptance of the revised policy.

10. Contact Us

If you have any questions about this Privacy Policy, please reach out via our contact page.